Terms of Service

1. Acceptance of Terms

By accessing and using GoFetch's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use our services.

2. Service Description

GoFetch provides car transportation and delivery services connecting customers with professional drivers. Our platform facilitates:

• Car pickup and drop-off services
• On-demand package and item delivery
• Booking management

3. User Responsibilities

As a user of GoFetch services, you agree to:

• Provide accurate and complete booking information
• Ensure vehicles are in drivable condition for car services
• Provide current, up-to-date auto insurance for car services
• Package items appropriately for delivery services
• Be available at scheduled pickup and delivery times
• Treat drivers and staff with respect
• Pay all fees associated with your bookings

4. Booking and Cancellation

Bookings can be made through our website or by phone, text, or personal messaging. Cancellations made more than 24 hours before the scheduled service are eligible for a full refund. Cancellations within 24 hours may incur a cancellation fee of up to 50% of the service cost.

GoFetch reserves the right to refuse service for any booking, at any time, for any reason.

5. Pricing and Payment

Service prices are provided as estimates and may vary based on distance, time, and special requirements. Payment is processed securely in person. You agree to pay all charges incurred under your account.

6. Liability and Insurance

All GoFetch drivers are insured and licensed. However, GoFetch is not liable for:

• Pre-existing damage to vehicles or items
• Losses due to incorrect information provided by customers
• Delays caused by traffic, weather, or other unforeseen circumstances
• Items not properly packaged or declared prohibited goods

GoFetch and their Drivers are not responsible for lost, stolen, or damaged property.

7. Prohibited Items

The following items are strictly prohibited from delivery services: illegal substances, weapons, explosives, hazardous materials, perishable goods without proper packaging, and items exceeding weight/size limits without prior approval.

8. User Conduct

Users must not misuse our services, harass drivers or staff, provide false information, or engage in fraudulent activities. Violations may result in account suspension or termination.

9. Intellectual Property

All content, trademarks, and intellectual property on the GoFetch platform are owned by GoFetch or its licensors. You may not copy, reproduce, or distribute any content without permission.

10. Modifications to Terms

GoFetch reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the modified terms.

11. Dispute Resolution

Any disputes arising from these terms or use of our services will be resolved through binding arbitration in accordance with local laws. Both parties waive the right to a jury trial.