Privacy Policy

1. Introduction

GoFetch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation and delivery services.

2. Information We Collect

3. How We Use Your Information

We use your information to:

• Process and fulfill your service bookings
• Provide real-time tracking and updates
• Process payments and prevent fraud
• Communicate with you about your bookings
• Improve our services and user experience
• Send promotional offers (with your consent)
• Comply with legal obligations
• Resolve disputes and enforce our terms

4. Information Sharing

We may share your information with:

• Drivers: Name, phone number, pickup/delivery addresses for service fulfillment
• Service Providers: Payment processors, SMS/email services, cloud hosting
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Location Data

For real-time tracking features, we collect GPS location data from drivers. Customers can view driver locations during active bookings. Location tracking can be disabled in app settings, but this may limit service functionality.

7. Your Privacy Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent for data processing
• Export your data in a portable format

To exercise these rights, contact us at info@gofetchcar.com

8. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.

10. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.

11. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Booking data is retained for 7 years for tax and legal purposes. Inactive accounts may be deleted after 3 years.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance.